Password management service LastPass is going through a major outage as many users are reporting being unable to log into their accounts and auto fill passwords, with some users reporting issues going back for days.
Twitter, Reddit, DownDetector and also the company’s forum has been flooded with user reports about login issues. The users are reporting about receiving an error when trying to log in. The error reads as “An error has occurred while contacting the LastPass server. Please try again later.” This has affected both home and enterprise users as well.
Even though reports were made as far back as three days, the company has not updated their status page regarding the incident, or provided any type of explanation or useful help to their users.
According to the users, the worst part is not the outage but the lack of response from the company.
Several users on Twitter reported that the problems impacted only users with LastPass accounts dating to 2014, or prior.
A company spokesperson stated on DownDetector, that the company was still investigating the incident and that there are no glaring issues with its servers. This suggests that the roots of this outage might be in a software component.
The company finally admitted that they are aware of and actively investigating reports from some LastPass customers who are experiencing issues and receiving errors when attempting to log in.
The company described the outage as “an isolated issue with limited impact” and said that “engineers are working to resolve the issue.”