Pitney Bowes has revealed that they have been affected by a malware attack which encrypted information on some of its systems and interrupted the customer access to its services.
The mailing system products and online accounting reports of the company were also affected by the incident. The customers were unable to refill postage or upload transactions on their mailing machine, or retrieve accounting reports.
The company stated that all of its systems are being closely monitored and the situation might change, but at present its mailing machines can print indicia, if funds are available, and its SendPro C devices can print shipping labels from the device.
However, the company has limited access to customer account details for supplies ordering.
Pitney Bowes is a widely used shipping tech company that provides mailing services to sellers, with more than 1.5 million clients across the world including the Fortune 500.
According to a statement made by the company, on discovery of the cyberattack, they immediately assembled their Enterprise Outage Response Team to address the situation. They are also working closely with third-party consultants to look into the malware incident.
The company stated that they haven’t seen any evidence of customer accounts or data being impacted or any kinds of risks to the clients.