Managed.com, one of the biggest providers of managed web hosting solutions was affected by a ransomware attack and it was forced to take down all its servers.
The attack took place on November 16, and the ransomware affected the company’s public-facing web hosting systems, which lead to some customer sites having their data encrypted.
Managed.com stated that the incident only affected a few customer sites, which was immediately taken offline by the company.
Later, some hours after the attack, Managed.com also took down its entire web hosting infrastructure and they are trying to restore it now.
It included WordPress and DotNetNuke managed hosting solutions, email servers, DNS servers, RDP access points, FTP servers, and online databases.
At first, the company said it was an unscheduled maintenance but later they have to admit and then sent emails and messages provided by its tech support operators to the customers.
The company is now working with law enforcement to identify the attackers and restore customer systems as soon as possible.
Managed.com customers fear that their sites will remain down for days or weeks. On online forums, they cited similar incident that took place last year at fellow web hosting provider A2 Hosting from which the company took more than a month to recover. During that time the customers had to wait for their sites and site data to be restored.