Hackney Council in north London disclosed that they have been hit with a serious cyberattack, which is affecting many of its services and IT systems.
The council is working closely with the National Cyber Security Centre, external experts and the Ministry of Housing, Communities and Local Government to investigate and understand the impact of the security incident.
It is however not known what type of attack it is or when it has taken place.
According to Philip Glanville, Mayor of Hackney, the investigation is at an early stage, and only very few information is currently available.
He stated that they are focusing currently to continue to provide necessary frontline services, especially to the most vulnerable residents, and protecting data, while restoring affected services as soon as possible.
He also added that some council services may be not be available or slower than normal, and that the council’s call center was extremely busy.
They request all residents and businesses to only contact them if it is necessary.
A note on the Hackney Council website reads as “Due to technical problems, you may experience difficulty accessing online services, such as One Account and payments today. We’re trying to fix this ASAP.”
When tried to access the One Account log-in, the message: “The system you are attempting to access is undergoing scheduled maintenance and should be back soon” was displayed.